Legal

Privacy Policy

We collect only what we need to process orders and answer support requests.

Information we collect

Order information: name, shipping address, email address, phone number if provided
Support correspondence: the messages, photos or files you send us
Technical information from your visit, such as browser type and pages viewed, used to keep the website working

Payment card details are handled by our payment provider. We do not store full card numbers.

How we use it

To process, ship and support your order
To respond to your questions and warranty claims
To meet legal and accounting obligations
To send marketing emails only where you have asked to receive them

Sharing

We share information only with service providers who help us operate — for example payment processing, shipping carriers and email delivery — and only as needed for those purposes, or where required by law. We do not sell your personal information.

Retention

We keep order records for as long as needed to support the order and to comply with legal and accounting requirements, then delete or anonymise them.

Your choices

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can unsubscribe from marketing emails at any time.

Cookies

This website may use cookies or similar technologies necessary for the site to function. You can control cookies through your browser settings.

Contact

Privacy requests and questions: VeloraWellness.support@gmail.com.