Policies
Shipping Policy
Where we ship
We ship to addresses within the United States. We do not currently ship internationally.
Order processing
Every VELORA blanket is individually hand-tested before it ships — a full heating cycle, automatic shutoff check, and EMF verification. This takes 5–7 business days from the time your order is placed. You will receive confirmation by email, and tracking information once your parcel is on its way.
Delivery timeframes
Total delivery time, including processing and shipping, is approximately 1–5 business weeks depending on the shipping option selected and your location. Delivery is guaranteed against damage in transit — if anything arrives damaged, contact us and we will make it right.
Addresses
Please check your shipping address carefully at checkout. If an address needs to be corrected, contact us as soon as possible — once a parcel has been dispatched we may not be able to change it.
Damaged or missing parcels
If your parcel arrives visibly damaged, photograph the packaging and contents before unpacking further and contact us. If tracking shows delivery but you have not received the parcel, contact us and we will help investigate with the carrier.
Questions
Email VeloraWellness.support@gmail.com. For urgent product concerns, call 581-443-2803.